Manage Your Field Technicians On The Go
Monitor field workers, automate scheduling and boost customer satisfaction with quality service.
SEE OUR SOLUTIONS IN ACTION
The Field Technician Management Solution
To Boost Team Productivity & Performance
To Boost Team Productivity & Performance
Eliminate the hassles of managing field technicians. Built on our powerful V3Nity™ software engine, our field technician management solution enables you to assign tasks, track staff and schedule jobs, all in real-time. With automated workflow and an easy way to communicate via one centralised platform, your workforce can save time on manual processes and coordination efforts.
All-In-One Field Technician Management Solution In Malaysia
Effective
Job Scheduling
Schedule and manage new or ad-hoc jobs and plan field technician routines with ease using convenient web tools.
Meet Consumer
Demands
Improve customer satisfaction by increasing speed and accuracy of job management and follow-ups.
Increase Technician
Productivity
Save time on field technician coordination, field technician location tracking, job management and job status monitoring.
Seamless Integration
Smoothly integrate our solution with your existing systems via APIs for efficient data transfers from one platform to another.
Intelligent Field Technician Management Solution For Optimising Field Teams
V3’s Workforce Assignment & Mobility (WAM) is a complete field technician management solution for scheduling, monitoring and managing your field workforce. With our end-to-end field service solution, your staff can check your field worker availability at a glance and schedule a new or ad-hoc job request in just minutes. Digital field service forms can be customised, sent to the back-office in real-time once they are completed, and do not require time-consuming data entry.
Field Service Technician
Mobile App
Easy-to-use and convenient mobile app allows field staff to access their daily schedules, send completed job forms and accept new jobs in real-time.
End-To-End Job Visibility & Service Quality Control
Managers can oversee all job statuses in one place to track productivity and proactively identify jobs which need follow-ups or assistance.
Staff Management Made Simple
Manage change of staffing with ease with convenient user setup from the system. Staff details can also be accessed in one platform without hassle.
Staff Location Tracking
Locate your field staff from their current whereabouts to their past movements from a user-friendly digital map. Track staff attendance and see who is nearest to job request locations.
Customisable Digital Forms
Generate forms used in your business process such as delivery orders, inspection lists, task checklists, quotations, and more, all of which are customisable.
Business Performance
Metrics & Analytics
Measure team performance and business growth based on real-time data. Get automated and easy-to-read reports to improve service performance.
How Our Field Technician Management Solution Works
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1
Track & Schedule Jobs
Plan jobs, track work progress and locate field workers via our web portal.
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2
Update Job Status
Keep your back-office in the loop on job progress the moment your field staff updates a job status from our mobile app.
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3
Track Job Performance via Analytics
Generate job reports and view useful analytical charts to understand field staff utilisation and productivity.
Effectively Monitor Field Staff Attendance and Job Progress
Workforce Management System with Bluetooth Beacon Positioning
Monitor staff locations and track jobs by setting up Bluetooth beacons in an indoor environment. Whenever a staff passes by the area and connects to it using our mobile app, data from the app will be updated on our workforce management system.
Bluetooth beacons, which can cover a 10-meter radius each, are set up at assigned work areas.
Field staff receives job assignments via the mobile app when they are within the Bluetooth beacon’s radius. Their location will be captured via the app and shown in the system.
Field staff can indicate if a job has been completed, and can continue to accept other assignments when connected within the beacon radius.
Managers can improve job planning using data such as date, time and location which are captured in the system.
The Field Technician Management Solution Ideal for All Industries
60%
Increase in Productivity23%
Increase in Customer Satisfaction21%
Increase in Operational Cost SavingsTrusted by some of the most successful companies around the world.
